Frequently Asked Questions…

What should I expect in the 15-minute telephone call?

During the 15-minute consultation call, we will discuss what is leading you to therapy and what to expect upon beginning services with Calm. Counseled. Thoughts., PLLC. You will also be able to ask questions to aid in whether you and E. Martinez fit therapeutically.

Are you only doing telehealth?

Calm. Counseled. Thoughts., provides both telehealth and in-office sessions.

Are you taking any insurances?

Yes, Calm. Counseled. Thoughts., actively accepts Medcost and BCBS of North Carolina insurance. Calm. Counseled. Thoughts., PLLC also utilizes a third-party billing service to aid with network provision for Aetna, Cigna, and United Healthcare.

What ages do you work with?

Currently, treatment is provided for individuals 18 and older only (no exceptions).

What are my options if I have insurance and it’s not accepted by you; what will I have to do if I still want to start therapy services with Calm. Counseled. Thoughts?

 Calm. Counseled. Thoughts., would then be considered as an out of network provider, thus resulting in you needing to provide information to your insurance company for reimbursement. Calm. Counseled. Thoughts., can provide you with a superbill (a detailed receipt of services rendered) for you to submit to your insurance provider. It is encouraged that you follow up with your insurance provider to ensure that you are following proper protocol for reimbursement.

 What are your fee(s)?

All initial (assessment) sessions are $150. An individual counseling session is $130, whereas a family session is $120.

Do you provide a sliding scale for fees?

Yes, a sliding scale is an option. The fees range from $80 to $115 for an individual session and $85 to $120 per family session. There are a limited number of slots available for sliding scale occupants, and these agreements are re-evaluated every six months.

What if I am running late? Need to cancel last minute?

Calm. Counseled. Thoughts., allows for a 10-minute grace period pending you have communicated this need with your psychotherapist. If 10 minutes have passed, the session will be notated as a no-show/missed appointment. You will be allowed the option to reschedule later in the week pending availability or will be charged a no-show fee as detailed in the treatment agreement.

Why a fee if I have to cancel/no-show an appointment?

Calm. Counseled. Thoughts., values your time and aims to provide quality care. A last-minute cancellation/no-show appointment takes away for the opportunity for someone who may be in need for services to book. A required fee helps to minimize no-show/cancellations and thus allows for continued participation toward meeting of defined treatment goals.

How long are the appointments?

The initial (assessment) session is a 75-minute appointment. A therapy hour is an approximated time of 53-55 minutes.

Can I get you to sign paperwork/required forms instead of me having to come to therapy?

Therapy is a service that is taken seriously and prioritized. In the event that you request for forms to be completed – it will be at the discretion of the psychotherapist, additional fees will be required that is not covered by insurance companies, and will be determined after an extended amount of time in which you and the psychotherapist have establish a therapeutic rapport/relationship.  If the goal of therapy is to only have a form(s) completed (whether for disability, social security, custody, military discharge, or something similar), that is not in line with the mission of Calm. Counseled. Thoughts., PLLC.

What exactly is therapy?

Therapy is a setting in which you meet with your psychotherapist, define/discuss issues of importance and concern to you, and with the assistance of the psychotherapist work to process presenting concerns. The psychotherapist is trained in cognitive behavioral therapy (CBT) techniques, Person-Centered (Rogerian) techniques, Mindfulness, Trauma-Informed practices, and other researched and scientific/empirically based approaches.

Therapy is the mirror that is used as a non-judgmental tool to assist you in separating and organizing chaos into what you define as beauty. Therapy is individualistic. Therapy is a collaboration and partnership toward healing.

What if we start and I feel that it isn’t working?

Communication is key, and while I will always place you concerns at the forefront of care – you will never be pressured to do something that you feel isn’t warranted/not working. You can always ask for a list of references to better assist you with your selection of a therapist outside of Calm. Counseled. Thoughts., PLLC.

What if I have more questions?

Please feel free to request a consultation call; your psychotherapist will happily address your concerns.